Drainrod Ltd

"Brilliant service driver turned up right on time.Because it’s very restricting to turn the truck around he took great care not to hit or damage anything on our property . We have always had great service over the years from Tyler and the team."

"Brilliant service fast working nice chap called Lee the surveyor nice guy knows his stuff definitely use drain rod again"

"Can't fault them. Aaron came to my property as an emergency call out. He phoned almost immediately to say he would be with me within ½ hour(which he was) He was so polite, friendly and very professional, he explained what he was doing, was really thorough and managed to fix the problem. A real asset to the company, well done and thanks"

"What a service I received from Lee today. He is an absolute pleasure to be around and a asset to this company. Nothing but respect thank you so much for everything today. Before this I wanted to leave a bad review from the experience I got from the staff in the office, was really disappointed by it all but will let that slide because of Lee. I really hope i don't need you again but if I did would use Lee again any day of the week."

"I always try to support local where possible, but on this occasion I have been left a bit disappointed. The admin was lacking. I phoned to book in, was told I would get a call back, didn’t get called back, had to chase, was told they would do later in the week, got called on Friday to say “they could come in the next hour”, that wasn’t suitable – “okay we’ll ring you next week”. They didn’t ring, I rang them, booked in, fine. CCTV survey guy shows up, “drain is blocked we can’t do the survey” – checked part of the drain that links to the neighbours, told me things I already knew about that. Very brief visit, said I’d have to find someone else to jet it out before they could do anything further. Fine. Call back to ask if they can jet it, yes they have a jetting division, booked in. Drain was jetted out (mostly) guy was friendly, good advice, checked a few other drainage bits and left. Got a call randomly from them saying the CCTV guy would be there in 30 mins, not ideal. I asked if I would be charged for another visit ie 3 separate visits, was told no it would be one CCTV and one jet total. Okay that’s fine. CCTV guys show up, they mention that the jetting guy didn’t jet it fully, still affluent build up in parts of the drain, but "should be fine now and will just flush away". They explain the blockage issues, some uncertainty about others. Were friendly but didn’t fill me with lots of confidence on what to do in the long term, other than that their company couldn't do it. Said to just ‘use lots of water with whatever you do’. Said they’d get the report done then and there and it would be ready that day. Well didn’t hear anything about the survey report, but got 4 emails in a row pestering for me to pay the bill, I sent an email querying the bill and the survey because I’m being charged more than I thought. Got no response. I wait 5 days, call again, very much an ‘oh well Im just the admin I don’t know anything about that’ kind of response, pretty unhelpful. Nowhere in any info did it say that they would only release the report once invoice paid. The kicker is that the drain has blocked immediately again, which is contrary to what both guys had said would happen. I also still don’t have the CCTV survey report. So that’s a waste of nearly £400. Seems to be a bit of a disconnect between the guys, their teams and whatever constitutes as a head office/admin. Maybe it's just an off month - there has been a lot of rain - but still disappointing nonetheless."