Wren Kitchens

"The bottom line is that the showrooms are full of salespeople who want to get commission on them selling you a Wren kitchen. Kurt who we dealt with was a great guy. But we didn't use any of their in house subcontractor carpenters as I'm a carpenter & fitted the kitchen with two carpenters who work for me. We were told we'd get a new folder/booklet with all the details of the kitchen, every item laid out in order etc. This was false information as what we had was sub par large print outs with tiny print that was often blurry. When there were items missing, we had to wait nearly a week for replacements. This happened 3 times & put us back & then the carpenters had to go on other jobs which was stressful to sort out at the last minute! The quality of the kitchen is very good. But I wouldn't recommend Wren unless you use their subcontractors to fit your kitchen. Or just get a loan & use Howdens. Their kitchens are just as good but they don't offer the facility to pay over so many years etc. Missing a trick there Howdens! Overall wouldn't recommend Wren."

"20/03: After our first delivery date not being secured by the showroom, our second delivery date resulted in delivery being refused by the delivery team. This was at 3pm, after waiting all day after being told we had an AM delivery slot. They quoted that we were too close to a school and the van would block the road - the school is a mile away and we live on a main bus route, and have never had delivery problems previously with larger vehicles. It has been 3 days and despite numerous calls to customer care, with promises of call backs, we still have no alternative delivery date. The showroom have advised they cannot help us either. I had advised Wren during every phone call that I am 8 months pregnant, with no kitchen, and a kitchen fitter booked for Monday with no delivery in sight. I feel extremely letdown as a vulnerable customer. This is the second kitchen we have purchased via Wren, the first was a seamless experience but this has been horrendous. There is no sense of urgency, and nobody seems to want to help us. I have logged a formal complaint and will be pursuing through the Ombudsman. 21/03: UPDATE: Thank you to Kurt and the showroom manager. We should have the delivery on Monday. The showroom has actually been more helpful than Wren customer care / delivery team. 23/03: UPDATE: Wren have been able to reply to my review but I am yet to receive any meaningful contact from customer care / delivery team. I called this morning and was told they couldn’t give me any more information as they were waiting to hear from re deliveries and not to expect a call back any time soon due to it being “first thing on a Monday morning”. I was promised a call back at lunchtime, it’s now 5:30pm and still nothing. The Newport showroom told me it was definitely being delivered today but couldn’t give a time, so we are still waiting and have had to pay our kitchen fitter for wasted time. Still no acknowledgement of my formal complaint. 24/03: UPDATE: Still no sign of the kitchen, and nobody can tell me where it is. I am now pursuing a s75 CCA claim via the finance company for missing goods, as Wrens system shows it was delivered on the 18th March. Also still so acknowledgement of my formal complaint, so will be taking to the financial and furniture ombudsman. 25/03: UPDATE: the kitchen delivery arrived yesterday afternoon, only after the Newport showroom manager contacted the depot. However, we have currently discovered 2 damaged units so far. The earliest re delivery is not until next week (1st April) and so our kitchen fitting has been delayed, as has the worktop template appointment. We are also missing our Range Cooker."

"Great experience planning and ordering our kitchen from Ram. He was very professional yet friendly. No pushy hard sell just willing to show us every option available and was patient whilst we decided. Many thanks"

"Wren Country Ermine fitted approx 5 years ago. The whole experience was very professional and positive. Abigail Thomas our designer was extremely helpful throughout the whole process. Kitchen and appliances are used daily and still in an excellent condition. If we were having another kitchen I would certainly use Wren."

"Great Service from First contact - through the design and order stage and finally to the delivery and Worktop Installation.. ALL exactly as described and on the days promised. Can Not Fault the service."